Data recovery refers to the process of restoring the data from a server, computer, laptop or even external hard drive. Depending on how big the system is, the scope and complexity of the data recovery process will vary. The type of user will also affect the data recovery process. For example, if the end user of the system is a corporation, then the data recovery process will be a lot more complicated and will involve strict protocols. If the user is just a private user, then the data recovery process might be simpler depending on the scope of the damage or loss.
For purposes of this article, we will assume that the user is an enterprise. Below is an overview of the data recovery process.
1 – Evaluate the scope of the loss or damage
Upon the loss or damage of data, the first thing to do is to have specialists look into the problem to evaluate the situation. If there is an in-house IT team, they can do this, but if the company does not have one, then its best to source an IT firm or and IT specialist that can do the job.
The IT representative can then proceed to evaluate the scope of the damage or loss. This also includes determining the reasons for the damage. Based on these, he will formulate a recommendation on the most cost effective way to restore the data.
If the IT representative is from a sourced IT firm, then they will probably present their service level agreements or SLAs, and the project scope, which enumerates the scope of work they will do for the company and the turn around time or duration until completion. This will also include pricing options.
2 Proceed with recovery process
After evaluating the scope of loss or damage, the IT representative can then proceed to recover the data. The IT team or the IT firm will determine what kind of data recovery software will best deliver the scope of the project to successful completion.
3 Send documentation report
After the data has been restored, the recovered data will then be delivered back to client or the managing team. This should include instructions on how to access and/or reinstall the data.
There should also be a completion report that states what happened, and what were the steps taken to resolve the problem. This documentation report provides as a good reference document for future incidences. It also serves as documentation on the completion of the report and if SLAs were met.
4 Revisit system
While it’s easy to just end the data recovery process with the completion report, it pays to have an additional step, which is the revisiting of the system. After finding out what caused the glitched or problem, it is also wise to revisit the current system to see what else can be improved to prevent the same thing from happening again. In some cases this might mean upgrading your system, or purchasing new hardware.